Online Support Company located in Cape Town, Always on the lookout for professional English/Swedish/German/Norwegian/Finnish Speaking Customer support agents to join our team.

If you feel the role of Customer Service Agent is for you, let us know. Any vacancy by Moonspin PTY (LTD) will be advertised, you are however welcome to forward your details for any future vacancies, if this is the case we will get in contact with you.

Should you feel you meet the below requirements, feel free to send your CV by clicking the button below 

Job Information 

Key Performance Areas: 

• Identify the needs of the end user 
• Answer chats, calls and respond to emails 
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter and update customer information into system 
• Identify and escalate priority issues
• Follow up customer calls where necessary

Qualifications and Experiences:

• Completed Matric
• Customer Service Experience
• Previous Call Centre work an advantage
• Previous working experience in the online customer support industry a definite advantage

Your duties will include but not limited to:

• Promotion driven interventions, inbound (and/or outbound when required)
• Financial information, Profilie specific advice, and review for additional offers, pro-active value adds
• Customer relationship building and management by maintaining customer notes and paying attention to customer cues
• Responding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social media
• You will be required to stay abreast with customer centre SLA's as teamwork will be required to maintain and exceed the expectations set. 
• Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)

Knowledge and Skills:

• Strong customer service skills; ability to create rapport with customers, via telephone, chat and email
• Fluent in spoken & written English/Swedish/German/Norwegian/Finnish (mother tongue level) 
• Strong communication skills (verbal and written) - especially: empathy, active listening skills, with the ability to "read between the lines"
• Excellent organization, multi-tasking and time management skills
• A proven ability to see problems through to their resolution
• An excellent history of attendance and adherence to work schedules
• Demonstrated literacy in MS Office (Outlook, Word and Excel)
• Prioritize tasks in a busy environment
• Proven passion for customer service and excellent CRM skills 
• Pro-active, organised and strong personal drive 
• Ability to work shifts
• Valid driver’s license and own transport is advantageous

Shift work on rotation: Subject to change